We do not offer the services of a meet and greet representative at the airport, nor do we have representative visits to villas on clients’ arrival or during their stay, rather we have our Resort Office 6 days a week available to all guests.

If you prefer to contact us by telephone, we can be reached on our Pollensa Office Direct Line: +0034 971 53 27 14 // In case of EXTREME emergencies, we can be reached at any time on our Emergency number: +0034 605 98 84 72.

SPANISH CONSELLERIA DE TOURISME.

We are registered members with Conselleria de Tourisme. Membership CE/54. Membership requires both bonding and membership fee. We are expected to comply with the strong code of ethics, precedents and protocol expected under our Membership, as such, being a member gives both security and protection to all clients who travel with The Best Villas Pollensa.

ETV and VT SPANISH TOURIST AUTHORITY CERTIFICATE.

All our Villas are passed and certified by the Spanish Tourist Authorities ETV or VT to be allowed to rent legally.

Your contract is with The Best Villas Pollensa, S.L (which shall be called The Company).

When you make a booking, you confirm that you have the authority to accept and do accept, on behalf of all your named party these Terms and Booking Conditions.

You must be at least 21 years of age to make a booking with The Company. 

No contract shall exist between the Company and the Client, nor shall the reservation be valid (and, consequently, the Company shall assume no obligation whatsoever), until the deposit payment has been made. Such payment shall be deemed as the Client’s express acceptance of these booking terms and conditions.

Your contract with The Company will be governed by the Spanish Law and is subjected to the jurisdiction of the Spanish Courts at all times.

*All prices displayed on the website are per villa (not per person) and they do NOT INCLUDE the ECOTAX.

At the time of making a reservation, we offer two options and prices: either reserving the villa alone or booking a vacation package that includes the villa reservation along with a Group B car with fully comprehensive insurance.

Website prices are live and supersede/cancel all previous website prices. They are subject to fluctuation and may go up or down. The price you see on your day of booking is the holiday price payable.

PAYMENT METHOD:

-At the time of booking: 10% deposit non-refundable of the total rental price.
-5 weeks before arrival date: the outstanding amount 90%.

For online reservations, you will be asked to provide your card details in order to proceed with the payment. The second payment can be made directly from your private booking area using the available payment methods.

For reservations made via email or telephone, we will send you a confirmation email with access to your private booking area. From there, you can complete the deposit payment and the second payment directly using the available payment methods.

If the deposit and/or balance is not paid on time and any part of the holiday price remains unpaid by the due date, The Company reserves the right to treat the booking as cancelled. If the balance is not paid by the due date, The Company shall retain the deposit. Should The Client cancel the booking, the terms as per Booking Condition No.6 apply.

The Best Villas Pollensa offers its clients the possibility to choose among different payment methods for the second payment:

– Credit Card 
– American express 
– PayPal 
– Bank Transfer 

SSL CERTIFICATE

Additionally we have an ssl certificate installed that guarantees the best possible encryption between you and our website.

Bank transfer charges (in case of reimbursement by The Company):

All or any transfers of monies regards reimbursements of any part of your holiday, please note all or any charges may incur Bank Charges accordingly at the time.

WHAT PRICE INCLUDES

Our villa prices include: electricity, gas, water, maid service, pool maintenance, basic welcome hamper (except special villa offers). (Note. when you move from one villa to another, the Welcome Hamper will only be provided in the first villa). Welcome hampers and villa equipment including bed linen and bath towels may vary time to time. Free travel cots, high-chairs (max 2) each villa. The maid service which you receive is dependent upon the category rating of the villa for example:

* All accommodations will be FULLY cleaned and prepared on your arrival day.
* Bed linen and pool towels are changed weekly for two week stays only.
* Mid-week cleaning:
Less than 7 days bookings: no maid service is included.

In some specific villas,1 mid week cleaning day is included (specified in the villa website “in facilities”). Day may vary (Except Saturdays, Sundays and Public Holidays or where indicated otherwise).

Include change of towels, bed making, cleaning of bathrooms, shower rooms and kitchens (does not include washing up.)

* Please NOTE: The price of our villas does not include the cost of transfers to your villa from the airport, holiday insurance, representative meet and greet at airport or visit on arrival to your villa, or any additional activities you wish to undertake during your holiday. If you would like us to help you to arrange your transfers or car hire please contact us and we will be happy to advise you.

If, after The Company has issued a Booking Confirmation, you (the Client) wish to change your booking arrangements in any way –chosen departure date or villa you are renting – any possible changes may be made, subject to availability. Provided the written notification is by the Lead Contact received at least ten (10) weeks before your arrival date.
The company will endeavor its utmost to make all or any changes, however, it may not always prove possible and not guaranteed.

No changes will be permitted from a confirmed booking to villas or accommodations that are subject to promotions, discounts, special offers, or reduced rates in effect at the time the modification request is made.

If you (The Client) reduce your holiday duration (e.g. from two weeks to one week) at any time, after booking confirmation and deposit payment, this will be treated as a cancellation of  the week reduced and cancellation charges for this canceled week (Clause 6) will be applied.

You (The Client) can cancel your booking arrangements at any time, but the cancellation will be only effective on the date on which written notification by email is received by The Company.

Cancellation charges must be paid whether or not the client is able to claim for the cancellation charges on their Travel Insurance Policy.
It is the client’s responsibility to purchase Travel Insurance that includes cancellations; those conditions may allow all or any claim on the insurance policy, if necessary, if the reason for your cancellation falls under and is covered under the Terms and Conditions of your insurance policy.

The Client must pay following applicable cancellation charges up to the maximum to The Company within seven (7) days of cancellation.

Cancellation charges are a percentage scale based on date written cancellation notice is received:

– 5 weeks or more – Loss of deposit.
– 21 days or less – 75% of accommodation cost.
– 14 days or less – 100% of accommodation cost.

The Client must inform us before arriving to Mallorca if some member of the group will not travel and stay at the villa so that we can eliminate his/her information before sending it to the Guardia Civil in Spain. In case we are not informed about this person not staying at the villa, we will send the information of all the members in the group and therefore we will not be allowed to send any document for the travel insurance company confirming this person has not stayed at the villa.

It is unlikely that we, The Company, will have to make changes to your villa accommodation – as we plan our villa arrangements many months in advance. However, occasionally, changes may need to be made and we, The Company, reserve the right to do so at any time. It is likely that these changes will be minor and we will advise you at the earliest possible date.

If a major change becomes necessary, we will inform The Client as soon as possible – if there is time to do so before your arrival.

When a major change occurs (such as a change in the resort or a reduction in the standard of your accommodation) The Client will have the choice to either accept the change or to accept an offer of alternative accommodation of similar standard from The Company – if available. Or The Client may cancel the booking and receive a full refund of all monies paid.

*Please note: in case of reparations and/or building works as a consequence of a natural disaster and/or force majeure reason (clause 9) out of The Company’s control (even if they are seen or repaired days after the natural disaster occurred), clause 9 “Force Majeure” is applied. These consequences will, in no circumstance, be treated as normal reparations and/or building works and, therefore, are excluded from this clause 7.

We reserve the right, in any circumstances, to cancel your booking. However, we will not cancel your booking less than 4 weeks before your arrival at the rental villa, except for reasons of force majeure (See Clause 9) or failure by you to pay the final balance.

If we are unable to provide the booked accommodation, due to circumstances beyond our control, refurbishments, breakdowns, building works you can either have a refund of all monies paid or accept an offer of alternative accommodation of comparable standard from us (always subject to availability). 

Cars, flights and other travel arrangements not booked with The Best Villas Pollensa, S.L are not subject to any refund by The Company.

In case we, The Company, are forced to cancel or change your booking in any way for Force Majeure reasons beyond our control, making the stay at your villa impracticable, compensation will not be payable.

For purposes of this clause, “Force Majeure” means any act, event or cause beyond the control of The Company affected by that force majeure including, without limitation, such as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, flood, adverse weather conditions or other circumstances amounting to force majeure.

All consequences of the abovementioned force majeure reasons, which may cause possible reparation or building works after the force majeure date, will be treated as Force Majeure (not as common reparation works) and this clause 9 will be applied.

The descriptions and information on the The Best Villas Pollensa website are written in good faith by our team, with no intention to mislead, based on information gathered through visits to the properties. We maintain constant communication with property owners and regularly improve furnishings and accessories where and when appropriate.

We describe our pool sizes as accurately as possible. Dimensions provided are “approximate” only.

Photographs displayed in the gallery may have been taken during either the summer or winter months. Consequently, upon your arrival, flowers or shrubs in the gardens may appear different from those depicted in the photos. Garden vegetation is seasonal, and we cannot be held responsible for such variations. Similarly, if property owners cut down trees, shrubs, or are required to prune large plants for any reason, these changes may not be reflected in the original photographs. If we are not informed of such changes, The Best Villas Pollensa cannot be held liable. However, we will always make every effort to notify you of any known changes in advance.

Each of our villas is fully equipped with crockery, cutlery, and utensils for the maximum number of guests specified in the description. As standard, all villas include electric or gas (bottled) cookers, electric or gas ovens, fridge/freezers, washing machines, dishwashers, and microwaves. We provide bed linen, bath towels, and pool towels for all villas. Additionally, all our villas are equipped with satellite TV (limited English channels), sun loungers, and barbecues. Most villas also offer free air conditioning (as specified in the villa description) and complimentary travel cots and highchairs (maximum of 2 per villa, upon request). A cleaning service is also provided, with the specifics varying based on the villa and its size.

Some villas may have better mobile phone reception than others. Therefore, we strongly recommend thoroughly investigating the suitability of the property before making your final decision. This includes important details specific to your preferences, which may not be apparent to us. Such preferences should be requested or confirmed with our reservations team during the booking process to avoid disappointment or misunderstandings upon arrival.

Distances and measurements provided are approximate. Any location maps, where displayed, are for orientation purposes only and are not to scale.

Changes to facilities may occur without prior notice. Should such changes arise, we will make every effort to inform you as soon as we are aware. However, the company cannot be held liable for inaccuracies caused by changes that have not been communicated by the property owner, such as pre-existing features, rights of way, communal pathways, whether the property is semi-detached, shared pools, or any other aspects that we have not described and are beyond our control.

Please note that all properties are located in Mallorca, Spain. Standards here may differ from those you are accustomed to, and facilities may vary. Properties are private villas, not structured as hotel accommodations. As such, there are no internationally recognized standards or categories applicable. The properties reflect the personal tastes of their owners, and it is possible that these personal preferences may occasionally lead to minor inconveniences or fail to meet the standards of your own home. Such matters cannot be considered valid complaints.

Due to the island’s climate, humidity levels typically average around 90%. As such, it is not uncommon for private properties, whether new or old, to experience humidity-related issues. Stains from dampness may appear on walls and ceilings throughout the year, regardless of the season. This does not reflect the overall quality of the villas but is a common condition across the island. Humid conditions may cause salt deposits, leading to flaking paint or rust on faucets, showerheads, and similar fixtures. Additionally, humidity may give the impression that bed linens or towels are damp, even when they are not. General humidity within villas is beyond our control and tends to worsen during the winter months, from November to February.

SUNBEDS AND LOUNGERS/ SUN UMBRELLAS

All the villas have sufficient sun beds for the maximum number of people listed on the signed booking form and who are entitled to stay at the property. Unfortunately, due to the many breakages which occur, the type supplied at your villa may differ from the ones shown on the website. We accept no responsibility for these changes. Owners are not obligated to supply sun umbrellas due to breakages. In the event a sun umbrella breaks during your stay, we are not in a position to obligate the owner to replace it.

SATELLITE TV

We want you to relax and enjoy your holiday. Whilst our properties have TV with satellite features, there are often very limited English channels on offer. The lack of channels is primarily because analogue has been switched off and British satellite broadcasters do not support satellite broadcastings outside the UK. Mallorca Television digital system offers a small selection of English channels, but the majority are local channels and other European channels. The availability of all or any channels, again, depends on the actual location of each individual Villa regards reception of channels finally available for viewing, which is beyond our control.

WIFI

The strength of Wifi facilities is dependent finally on the actual location of each individual villa. In some cases WiFi may not be available off and on during the day, if and when such situations arise, we cannot be held responsible and is beyond our control.

TOWELS

We supply one large and one small towel per person. Please note that the standard bath towels in Spain may prove smaller than those you are used to in your country.

POOL TOWELS

We supply pool towels at all villas. Towels supplied are only for the actual people noted on the booking form. Towels are only changed for two (2) week stays.

HAIRDRYERS

We supply hairdryers in all our Villas.

TABLE TENNIS

We supply table tennis at all our villas, however, please note these are not fully professional and are simply for friendly games purposes.

BBQ

We supply BBQ at all our villas which may prove to be freestanding, portable or built in covered or uncovered. Please note it is not owners or maids responsibilities to clean BBQ, therefore, we kindly ask our guests to leave them in a reasonable condition prior to your departure.

CONTINENTAL BEDS AND MATTRESSES

Bed sizes may prove different to sizes recognized in your own country and ask your flexibility on this area. Bed mattresses are a highly and personal individual preference, some guests may prefer hard, others medium and some soft. It is not possible to supply mattresses to everyone’s preferences. Our owners are asked to supply a good quality bed that is not foam and is of medium firmness. If the mattress supplied at any of our villas does not meet a guest personal satisfaction or expectancy, unfortunately, we cannot be held responsible for any disappointment regards bed mattress supplied at the property.

WCs

At the beginning of the season we ask all owners to ensure they have arranged cleaning of property septic tanks. These tanks are supplied at many of our properties, and differ from mains drainage. Septic Tank system has narrow pipe-work. We strongly suggest that nothing other than toilet paper should be placed down in any WC. In the event of blockages caused by other items placed down WCs this not only proves expensive to clear yet may cause inconveniences to yourselves as spillage may result, in such cases, this is beyond our control and we cannot be held responsible.

ELECTRICITY

Electricity supplies can at times be erratic, especially in peak season. Electricity cuts, although rarely last more than a few hours, as such all or any inconveniences caused are not usually acute. (Note. It is not always possible to use 2 or 3 electrical appliances at the same time due to voltage supplied on the Island generally.) A kettle and washing machine can blow out the electricity; kettle and hairdryer, A/C units and dishwasher also. Please cut down items when in use to save loss of electricity, and its suggestible put on the dishwasher and or the washing machine when you go to bed this also assists.

Occasional interruptions in the supply of water and electricity may occur. We cannot be held responsible for such disruptions or any lack of facilities beyond our control.

FOLDING CAMP BEDS                       

An extra camp bed can sometimes be added to the villa with the owner’s permission, max 2 per villa. There will be a weekly supplement charge per item and week. However, only those people’s names on the booking form shall be allowed to occupy the accommodation and under no circumstances may the maximum number of persons agreed at the time of booking be exceeded without the prior permission from The Best Villas Pollensa.                                    

HIGHCHAIRS AND TRAVEL COTS

If you require a travel cot or highchair, please request this at the time of booking in order to ensure it is available for you at the time of your arrival at the villa. Travel cots and highchairs are provided locally and may differ from the style you are used to at home. High chairs and travel cots are provided at no extra charge, max. 2 per villa.

SWIMMING POOL SAFETY FENCES

Pool fences can sometimes be added to the villa with the owner’s permission at a weekly supplement charge per item and week. A pool fence (whether it proves to be optional manually erected fence or permanent) is not to be classified as a substitute for SUPERVISION and at all times parents are ultimately responsible to supervise children around the pool at all times, this includes unfenced pools. It may result for an unsupervised child to lift a manual placed fence out of ground, move supports or push a fence over or perhaps pull apart in some way. Please be aware that pool semi permanent fences are designed and installed with sole aim to try and stop children, babies and-or toddlers from wandering into an unprotected pool area. The locking system on pool gates should be adhered to at all times. Parents, no matter what styles of fences are, are responsible to supervise their children around the pool area.

TAXIS

We work closely with local taxi firms in the area and an provide contact details so that you can arrange taxi transfers one way and return. 

If you have a complaint or any problems during your holiday please contact The Best Villas Pollença, S.L by email or one of the support telephone numbers in your possession, please DO NOT inform the maids, technicians or owners any complaint or requests for all or any actions, as these may be accidently overseen or missed.

In the unfortunate event any situation/complaint during your holiday is unresolved and you wish to take the complaint further on your return, details of your complaint need to be received by us in writing within fourteen (14) days together with a copy of complaint informed in resort to The Best Villas Pollensa. We do not accept any complaints or responsibility after this date has passed, we will not consider any complaint that has not been reported to our Resort Office during your stay with us and has not allowed us to be in a position to action all or any matter.

Complaints requiring actions, if it is not possible to report the same day, report from 9.00am the next day to enable us to try and resolve any problem as it occurs. There is nothing we can do if you report your last day, at the airport, on your return home. Therefore, information will be taken only for the benefit of future clients. We are here to help and may well be able to solve the problem on the spot.

In case of EXTREME emergency outside office hours, please call our support mobile telephone number +34 605 98 84 72. If you are unable to make contact please refer to alternative numbers in your possession.

In the event an extreme problem occurs at the villa, cannot be solved and makes impossible your stay at the hired property, always subject to availability, The Best Villas Pollensa reserves the right to assess the gravity of the problem and decide if a villa change can be offered. Complaints regarding minor problems or disliking of the villa, the location, etc., will not be treated as serious problems and therefore, any villa change request will not be accepted.

Please note, The Best Villas Pollensa, in no circumstances, is committed to offer you a change of villa during your holidays. It is a gesture of goodwill in case The Company considers the problem you have is serious and make your stay at your booked villa impossible.

In the event The Client decides to leave the booked villa without previous notification to The Company, The Best Villas Pollensa will not be responsible and no compensation or refund will be given.

BREAKDOWNS

In case of technical problems (such as lack of water, central heating, A/C, etc.), we will send one of our maintenance technicians or authorized personnel, in order to ensure the problem is resolved. Please note that although you are able to reach The Best Villas Pollensa, S.L office during working hours or emergency support contact, it does not mean that we have a 24 hour service, we are a Private Villa accommodation being an “Independent style Holiday” that does not have facilities of 24 hour reception/maintenance service as provided by Hotel or Apart/Hotel style holidays. Therefore, we do ask you allow both flexibility and understanding on this area, as breakdowns can take place unforeseen as in ones own homes, it may result, we are not able to dispatch one of our maintenance technicians or authorized personnel immediately. We also may experience difficulties contacting owners who oversee the running of their villas on the technical maintenance to obtain actions. In some cases an additional technician may be required, which due to call out procedures may take up to seven (7) days before attendance to the North of the Island, which could result in one day a week attendance only, for which we cannot be held responsible. These problems that are not considered as emergencies will be solved as soon as possible, but may not be solved immediately the same day.

No compensation and/or refund will be offered in case the problem at your villa is out of our control, needs the assistance of an external expert technician and, therefore, takes more than one day to be solved. In these cases, it can take up to 7 days to be solved.

Guests are required to vacate their villa accommodation by 10.00h on the day of departure – this enables us to ensure that the villa is cleaned and serviced prior to the arrival of the incoming guests. Villas are available from 4pm on the day of arrival, this enables us to thoroughly clean and prepare the property before the incoming guests arrival. However, in most cases, if you let us know that you have an early arrival you may be able to leave your luggage at our office in Pollensa until the villa is ready for you to check-in. (Note. Any luggage left at a villa before and/or any accident that may occur at the property out of your contract entry/departure times 10am and 4pm respectively is at clients own risk and The Best Villas Pollensa cannot be held responsible for.)

PETS

As a normal ruling, pets are not permitted in any of our properties, however, some owners are agreeable to allow pets in some villas. Please inform us at the time of your booking as we may be in a position to approach some owners to ask they give consideration allowing pets in their properties. This cannot be guaranteed; however, our aim is always to enquiry and ask

All our properties are maintained to the highest standards by the villa owner and our staff – who have access to the properties. The gardens are maintained on a regular basis throughout the year, including mowing lawns. However, garden maintenance does not take place on “change-over” days, unless, by an owner. Swimming pools are normally checked, cleaned and maintained twice a week – (depending on weather conditions.) However, our maintenance personnel do not have fixed hours, so it is not possible for us to advise you of the exact day and time of each visit. Obviously, our personnel are all extremely discreet and will do their best not to intrude on your privacy. However, we ask for your co-operation when our staff visits, as it is imperative that we ensure all The Best Villas Pollensa villas are well maintained for our clients enjoyment throughout the year.

We wish to bring to your attention that chlorine is a natural bleaching agent, this combined with the fact, when a pool may be used more, especially so in warmer weather, and also when more sun creams and oils are required, this may-may not result in the requirement of more added chemicals to ensure swimming pool water safe to use, sometimes this may result in cloudy or murky water, normally it is still safe to swim. If you have any doubts, always contact us in such cases.

Not always, yet sometimes, this can produce various reactions to fabrics or colour dyes that may result in discoloration. Many items such as swimwear do bring warnings to this effect. Therefore, The Best Villas Pollensa cannot accept responsibility for any damage caused to client’s property, clothing, whilst complying with our obligations to ensure your swimming pool remains safe to use.

Blond hair may-may not develop a tinge of green color. This reaction is not unnatural and has not to be assumed nor does this indicate or mean the chemical balance of water is incorrect, in anyway whatsoever. The Best Villas Pollensa cannot be held responsible for any change to hair color.

During your stay, we wish to bring awareness use of the pool, especially water in ears,  which may-may not result or cause an ear infection, and more so with children generally as well as adults. However, this has not to be assumed and/or not necessarily mean the pools level of chlorine is not correct. The fact that pools may turn cloudy for example, often as a result of excessive use and use of more sun creams into the pool, however, normally this will not cause ear infection as the level of chlorine is always maintained to its correct level. We also strongly suggest behavioral pre-caution prevention ensure you use say cap or ear covers or plugs, also dry ears well after you leave the pool. If one experiences ear infection, it is always best to have it checked out sooner rather than later, and whether you attend a chemist or the doctor, remember, to inform them all the facts, as it may be you have swam in the sea as well as the pool, to allow them as much information as possible, many ear infections are caused by or contributed during a holiday by swimming in the sea, it is not always to be assumed that the infection is due to a pool whether crystal clear or cloudy, the sea can also cause ear infections depending on the individual. Therefore, The Best Villas Pollensa cannot be held responsible.

Note. Whether an owner or a technician is overseeing the cleaning of your pool, particularly, in your presence, which may include placing chlorine during the clean, we suggest if you’re aware new chlorine has been added, you allow the chlorine to work and take action, before immediately jumping in the pool after cleaning and chlorine placed.

SWIMMING POOL HEATING

Some of the pools within our villa portfolio offer the facility of indoor heated pools.   Where our villas have this facility, most indoor pools have a cover; we do ask you ensure you use it, as it will significantly increase the general temperature of the water.
                              
In the event of any breakdown or malfunctions, we will do our utmost and endeavor to rectify all or any problems as soon as possible. In event of delays or other, due to the fact that the assistance of an external company is needed and/or some piece needs to be replaced, The Best Villas Pollensa cannot be held responsible and are situations beyond our control.

Pool Heating is normally not required during months of July and August as a general ruling. 

If you are staying in one villa for the first week of your stay and rolling-over to another villa for your second week, check-out time first villa (10am), check-in time second villa (4pm). We try to arrange the roll-over as smooth as possible for you asking maids and owners to give priority cleans (if possible).

(Note The Complimentary food pack is NOT supplied at the second change over villa accommodation – only on ARRIVAL to your FIRST accommodation.)

We do ask you speak to us direct to point out any requests, questions you may have of importance to yourselves, to allow us to guide and assist, if we do not know your pre-known preferences, unfortunately, we are not able to assist and, of course, we cannot be held responsible.

We do not claim that any villa is totally child friendly or safe yet, ultimately, care should always take place by parents and family especially around the pool area and supervision being given to children. Some villas are better suited than others for young or elderly. please ensure that your children are not left unsupervised at any time during your holiday. Please be extra careful where there are balconies, swimming pools, steps and stairs, etc

Many Villas have steps inside, no handrails upstairs, gardens may have slight drops or slopes, occasionally have low head heights, pools with infinity style design which drop offs sides or ends.

If you or any member of your party is an expectant mother or suffers from any serious medical condition, you must check with your doctor, prior to your departure, the advisability of travelling abroad. At The Best Villas Pollensa we take the safety of our customers very seriously and, therefore, we advise all our clients to be extra vigilant and ensure that your property is safe and taken care of. 

CLIENTS WITH RESTRICTED MOBILITY.

The majority of our villas-properties are not equipped to cater for the needs of all or any disabled guests as a result The Best Villas Pollensa is not a specialist provider of Villa accommodation for disabled, therefore, we do not claim that any Villa is wheelchair friendly that may cause disappointment or problems for users. However, as some of our properties may be suitable for clients with restricted mobility, our aim is always to give all reasonable assistance, guidance and information at all times of facilities of our villas. Therefore, it is vitally important that at the time of your contact/enquiry albeit verbally and-or written we are informed of your “special needs requirements”. By doing so it will assist us to ensure we can put forward recommended villas regards your enquiry.

We will always inform you, once known, of any building works or associated noises or from sites prior to your arrival, if we are in a position to do so and are aware of any building works, which may, from time to time, prove unavoidable in resort or countryside, an adjoining or nearby property or land, that we feel would seriously affect your holiday to allow you the opportunity to accept alternative accommodation of a similar standard, subject to availability, or refund all or any monies paid for your accommodation.

We cannot be held responsible for all or any building works that may commence prior to your arrival and or during your stay which is beyond our control or we have not been informed. If works are affecting your holiday, please report to our Resort Office immediately. Although building works prove beyond the control of ourselves or our suppliers, we will always endeavor to attempt to stop any works, yet this is not guaranteed. We shall offer you alternative accommodation of same standard, subject to availability, if we are in a position to do so. We are not in a position to receive notice of any building works prior or during your holiday of a third party which proves beyond our control. In these situations we, DO NOT accept LIABILITY and will NOT pay compensation.

AIRCRAFT NOISE

In certain resorts, it is not uncommon to experience aircraft noise. This may be more noticeable during peak season due to increase of flights, this is beyond our control.

NOISE AND ACTIVITY

Accommodation in residential or rural areas is likely to be quieter than properties-villas located in the heart of the resort town. Residential and town villas it can be anticipated some surrounding noises exist, whether it is passing vehicles, pedestrian traffic, residents, or from a nearby property. In both resort towns and residential it may prove during summer months local fiestas take place which may include music concerts or special fiestas within these zones. Villas and properties in the country, sounds such as animals and birds, sheep with bells, cockerels, and other are not uncommon. Town and outskirts of town villas along with residential Villas –  Noise levels can increase during peak season.

You must be responsible for the proper conduct of yourself and all members of your party on holiday.

In cases of serious misconduct, we do reserve the right to terminate your holiday for both yourself and all or any members of your party. This includes threatening behavior, physical and/or verbal abuse to our staff. If we do so, we shall have no further responsibility or liability to you or your party.

If you or any member of your party will fully, recklessly or negligently cause any damage to any accommodation, property or person, you agree to indemnify us against any loss suffered by us (including legal costs), arising from such damage. Failure to pay for serious damage you or your party have inflicted on a property can result in local authorities called to intervene.

As is the case of all Mediterranean resorts, The Best Villas Pollensa cannot be held responsible for any inconveniences or discomfort by the climate, particular flora, fauna and wildlife including, but not limited, to insects (flies/ants/mosquitoes), barking dogs, goats, donkeys, rodents, chickens or sheep bells or anything else reasonably expected to exist in the natural environment in which many of the properties are situated, and isolated incidents of both field mice and rats sighted. In areas where Villas are located, out of town or residential areas, barking dogs are beyond our control and we cannot be held responsible.

Mosquitoes, ants and other insects are endemic in warmer climates, particularly in country areas. Ant powders are a good repellent and it helps to ensure you keep crumbs to a minimum. Mosquitoes can also be kept at bay by a good repellent. Many properties which we rent are surrounded by gardens and countryside. Therefore, field mice and other rodents are common, along with local farm animals. You will find that local dogs and cats sometimes roam unattended and may cause disturbance. Unfortunately, this type of aggravation is unavoidable. Therefore, we ask for your patience understanding should it occur during your holiday, the same can happen in the countryside back in your own home country.

For any serious cases we will endeavor to help you eradicate problems. We recommend, particularly in the summer months when Mediterranean draught conditions cause an influx of ants, you buy mosquito/ant sprays in your shopping, keep all or any food and drink items in the fridges and clean any food leftovers away immediately.

It is not compulsory, but highly recommended, that you have adequate travel insurance that include cancellation coverage, for the entire duration of your holiday. The Best Villas Pollensa accepts no responsibility on any area, if you DO NOT have a full or adequate comprehensive insurance cover and still travel on your Holiday.

In the rare event a break-in, may or may not take place at any villa or property or, for any other reason, due to your own decision making, you do not wish to continue your stay at the accommodation, should you decide to seek alternative accommodation by your own decision making, elsewhere, or return home, all or any additional costs incurred by doing so, will be borne/chargeable by yourselves. Curtailment from your accommodation and holiday may/ may not prove claimable under your Travel Insurance, depending on the policy coverage you have arranged.

To view the full details of the car rental booked through The Best Villas Pollensa, please visit the corresponding section on our website:
https://www.thebestvillaspollensa.com/car-hire.html

Promotion or Pre-reserved Activities or Excursion arranged or assisted by us, as we may/may not have been requested by clients for and on their behalf, is purely acting as agent, which includes our passing of direct contacts or telephone numbers of suppliers. Should any loss, illness or death of any kind occur from using these services The Best Villas Pollensa S.L does not accept any liability in this respect.

The Best Villas Pollensa S.L reserves the right to change and/or delete any of the above Terms and Conditions at any time without previous notification.